Shipping is ALWAYS on us! Depending on the items included in the order items may ship separately. All items ship as quickly as possible, however, please note that all products carry varying production time. Shipping times may run longer during peak holiday shopping times. Please check individual item listing for approximate shipping times.
ITEMS DAMAGED DURING SHIPPING:
Receipt of damaged items is extremely rare, but unfortunately, it happens from time to time. Please contact us within 48 hours of receipt if there is an issue with your order. Please email us at firstname.lastname@example.org and include images of the damaged item and packaging.
UNDELIVERED/MISSING ORDERS: Customers are responsible for entering correct shipping addresses when making purchases. Initial Offerings is not responsible for undelivered/lost USPS packages, USPS packages delivered to incorrect addresses entered by customers or undelivered packages sent to addresses that are flagged as unconfirmed USPS mailing addresses provided by customers. Replacements and/or refunds may not be given for items marked delivered by the USPS.